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HELLO, HOW CAN WE HELP?
  •   Overview
  •   General Information
  •   Packaging Guidelines
  •   Payment Details
  •   Shipping Instructions
Overview Explore answers to common questions and get assistance across all categories.
Is selling diabetic test strips legal? +
Yes, diabetic test strips are available over-the-counter, so it is legal to sell them to third parties without a prescription.
Why do prices vary for test strips? +
Prices fluctuate because diabetic test strips are considered commodities, and their pricing depends on market supply and demand. A drop in price usually reflects an oversupply.
Can I receive my shipping label via email? +
Absolutely! You can request an "Email Shipping Label" directly on the quote form.
Who covers the shipping cost? +
We cover all shipping costs for return labels. You can request a pre-paid shipping label to be emailed, mailed, or receive a complete shipping kit.
What are the acceptable conditions for the boxes? +

Boxes in the following conditions can be accepted at 50% value if sealed:

Small rips, non-blood stains, slightly crushed boxes, expiration dates partially obscured but still readable, or expiration dates within 4-7 months.

We cannot accept boxes with:

Stains, marks, opened/unsealed boxes, large rips, non-listed brands, heavily crushed boxes, damaged seals, or expired products within 4 months.
General Information Find answers to common general inquiries.
Is it legal to sell unused diabetic testing supplies? +
Yes, it is legal to sell unused diabetic test strips as they are available over-the-counter and do not require a prescription.
Packaging Guidelines Guidelines for packaging your test strips for shipment.
What are the acceptable box conditions? +

Acceptable boxes (at 50% value, if sealed):

Small rips, non-blood stains, slight crushing, partially obscured expiration dates (still legible), or expiration dates within 4-7 months.

Unacceptable boxes:

Stains, marks, opened boxes, large rips, non-listed brands, severely crushed, damaged seals, or expired products within 4 months.
Should I remove pharmacy labels? +
No, do not remove pharmacy labels. Removing them can damage the box, reducing your payout. We will professionally remove the labels and cover any personal information.
Payment Details Learn more about payout procedures and pricing variations.
Why do prices fluctuate? +
The prices for diabetic test strips fluctuate due to market conditions. A price drop usually indicates oversupply and insufficient demand from pharmacies.
Shipping Instructions Guidance for shipping your items securely and efficiently.
Can I receive a shipping label via email? +
Yes, simply select the “Email Shipping Label” option when completing the quote form, and we’ll send it directly to your inbox.